Not properly fetching saved credentials from secure storage

Incident Report for Coalesce

Resolved

This incident has been resolved.
Posted Jul 01, 2025 - 02:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

We will provide the next update by 10:45 PM eastern.
Posted Jul 01, 2025 - 01:49 UTC

Update

We are continuing to work on a fix for this issue.

We will provide the next update by 10:30 PM eastern.
Posted Jul 01, 2025 - 01:27 UTC

Identified

The issue has been identified and a fix is being implemented.

We will provide the next update by 9:30 PM eastern.
Posted Jul 01, 2025 - 00:26 UTC

Investigating

We are investigating an issue where the Coalesce product is not properly fetching saved credentials from secure storage, resulting in failed operations.

We will provide the next update by 9:00 PM eastern.
Posted Jul 01, 2025 - 00:01 UTC
This incident affected: API and Scheduler.
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